We are committed to providing you with the best possible service experience. By using our services, you agree to our terms of use, which include providing accurate information about your job, agreeing to the quotes provided by our vetted, high-quality movers, Junk Removal, bin and dumpster rentals, and other service providers, and notifying us of any changes to your job as soon as possible. Our customer care team is here to assist you with any questions or concerns you may have throughout the process. 

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Website owner, the offering, and the binding of terms

This website is owned and operated by Reel Quote AI. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the option to request quotes from service providers and pay for those services by sharing Reels and information. By accessing or using the website of our service, you agree that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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Key Commercial terms offered to customers

When buying an item or service, you agree that: (i) you are responsible for reading the full item or service quote/ estimate listing before making a commitment to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item or service and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be deducted from customers payment. Payment collected at checkout is held in escrow, released to the provider on completion, minus credit card processing fee and our current platform fee, with provider cancellation/deposit terms enforced through that hold-and-release.

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Return and refund policy

Refunds or partial refunds will be based on the terms you agreed to and signed with the mover or service provider who provided the quote. We will follow the service provider's terms that you agree to with the service provider. 

Any damages caused by the service provider should be handled with and by the service provider. 

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Dispute resolution process

Reel Quote AI will do our best to resolve any issues between the Customer and service provider, if not resolved on their own.

Submit a request via email: [email protected] and in the App explaining the issue. 

If no solution is agreed to, as suggested by Reel Quote AI, we can suggest a 3rd party resolution service. However, Reel Quote AI does not bear any responsibility to arrange or oversee the process. Any costs from this are the sole responsibility of the customer/homeowner. 

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or no reason.

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AI-generated inventory, cube, and weight estimates

Reel Quote AI uses automated systems, including third-party artificial intelligence, to review the video you upload and generate an inventory of your items, along with estimated cubic footage ("cube") and weight for your job. These outputs are provided to help you and providers prepare a quote. They are estimates only and are not a guaranteed, measured, or exhaustive account of your belongings. You acknowledge and agree that:

• AI can make mistakes. Automated inventory and item recognition may misidentify, miss, duplicate, or misinterpret items, and may not capture items that are obscured, boxed, stored, outside the camera's view, or not shown in your video. Accuracy depends heavily on the quality, lighting, completeness, and coverage of the video you provide.

• You must verify your inventory. You are responsible for reviewing the inventory list you are given and confirming that it directly matches the actual contents of your home before relying on it or accepting a quote. If items are missing, incorrect, or added after your video, you must notify us and/or add them in the move description field so providers can account for them. Reel Quote AI is not responsible for items you do not review, disclose, or add.

• Cube and weight are industry-standard estimates. Cubic footage and weight figures are calculated using standard moving-industry averages and estimating tables, not by physically measuring or weighing your goods. Actual cube and weight can vary based on how items are packed, disassembled, or handled, among other factors, and may differ from the estimate.

• Quotes based on estimates may change. Any quote generated from the AI inventory or its cube and weight estimates is preliminary. Your provider may reassess your goods before or on the day of the job and adjust the price, additional charges, or scope in accordance with their own terms, based on the actual items and conditions present.

To the maximum extent permitted by applicable law, Reel Quote AI is not liable for any additional cost, delay, shortfall, damage, or loss arising from errors, omissions, or inaccuracies in the AI-generated inventory or its cube or weight estimates, or from your reliance on them. Reel Quote AI acts as a marketplace and broker only; the provider you select is solely responsible for the final quote, the assessment of your goods, and the performance of the job.

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Warranties & responsibility for services and products

Reel Quote AI acts as an agent broker and does not warrant or accept responsibility for work performed by 3rd party movers or services.     

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Ownership of intellectual property, copyrights, and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Reel Quote AI. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works thereof.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be only used with the providers quoting the job — never publicly displayed

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Right to suspend or cancel the user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if, in our sole determination, you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.

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Indemnification

You agree to indemnify and hold Reel Quote AI harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees) made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Reel Quote AI be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, damage to property or goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Reel Quote AI assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we materially change the Terms, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email, text or phone or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices, please notify us at any time. 

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Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the province of Ontario, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Oakville, Ontario, Canada. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.